Writing to the editors
Email: contact@aeroportrak.com
To report an error, please include the address of the page concerned, the passage in question and what you observed on site, with the date. A photo of a fare board or a timetable is worth more than a long explanation: it lets us correct quickly and with certainty.
What we cannot do
AeroportRAK is an independent editorial guide, not an airport service or a travel agency. We therefore cannot:
- change, cancel or retrieve a flight, hotel or transfer booking;
- tell you the status of a lost bag — that is handled by your airline's desk;
- intervene with a hire company, hotel or driver;
- confirm a live flight time beyond what our arrivals and departures boards show.
For those matters, contact the operator directly: only their customer service holds the details of your booking.
Professional enquiries
Hoteliers, hire companies, transfer operators, tourist boards: we do not sell editorial placement, and no business can buy its presence or its position on this site. We do, however, welcome factual corrections about you — opening hours, prices, capacity, services — with a verifiable source.
Response time
We usually reply within a few working days. Reports of factual errors are handled first, because they directly affect readers planning a trip.